Privacy Policy & Cookie Policy

Last updated: 8 February 2026

At The Front Desk (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services, including for analytics and marketing purposes.

1. Who We Are

The Front Desk is a short-term rental management company based in Limassol, Cyprus, providing property management, guest management, and related services.

Contact details:
Address: 306 Agiou Andreou Street, Limassol 3035, Cyprus
Email: info@thefrontdesk.eu
Phone: +357 99 428 763

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Name and surname

  • Email address

  • Phone number

  • Property and listing information (for property owners)

  • Booking-related or enquiry information

  • Any other information you provide via contact forms, email, phone, or messaging

b) Information Collected Automatically

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, referring source)

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide requested information

  • To deliver, manage, and improve our services

  • To communicate with property owners, guests, and partners

  • To manage bookings, listings, and operational processes

  • To send marketing communications, newsletters, promotions, and updates about our services and portfolio

  • To promote our properties and services through email marketing and similar channels

  • To analyse website usage, marketing performance, and improve our outreach and advertising strategies

  • To comply with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Marketing Communications

We may use your personal data to contact you for marketing purposes, including information about our services, managed properties, promotions, company updates, and relevant industry insights.

Marketing communications will be sent only where:

  • You have provided your explicit consent, or

  • We have a legitimate interest in promoting our services to existing or prospective clients, in accordance with applicable data protection laws

You may opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails, or

  • Contacting us at info@thefrontdesk.eu

Opting out of marketing communications will not affect your ability to use our services.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract or steps prior to entering into a contract

  • Compliance with legal obligations

  • Legitimate business interests, including marketing and promotion of our services, provided these do not override your rights and freedoms

6. Data Sharing and Third Parties

We may share personal data with trusted third parties where necessary, including:

  • Technology and service providers (website hosting, analytics, marketing tools, booking and pricing platforms)

  • Professional advisors (legal, accounting, compliance)

  • Public authorities or regulators where required by law

All third parties are required to process personal data securely and in compliance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including analytics and marketing purposes, or as required by law. When data is no longer required, it is securely deleted or anonymised.

Cookie Policy

8. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember user preferences, analyse traffic, and support marketing activities.

9. Types of Cookies We Use

Our website uses the following categories of cookies:

a) Strictly Necessary Cookies

These cookies are essential for the website to function correctly and cannot be switched off. They enable core features such as page navigation and security.

b) Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as page visits, traffic sources, and time spent on pages. This data is used to improve website performance and user experience.

c) Functional Cookies

These cookies allow the website to remember your preferences and choices, such as language or region, to provide a more personalised experience.

d) Marketing and Advertising Cookies

These cookies are used to:

  • Deliver relevant advertisements and promotional content

  • Measure the effectiveness of marketing campaigns

  • Support remarketing and advertising on third-party platforms

Marketing cookies may be set by us or by third-party providers.

10. Third-Party Cookies

We may use third-party services such as analytics and advertising platforms that place cookies on your device. These third parties may process data in accordance with their own privacy policies.

11. Cookie Consent and Control

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or manage your cookie preferences.

You can also control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect website functionality.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page with the updated date shown above.

13. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal data, please contact us at:

Email: info@thefrontdesk.eu
Phone: +357 99 428 763